RMA Quality Policy
Unsurpassed Customer Satisfaction
RMA understands that quality is the best way to differentiate itself in a competitive market. The categories that define the approach to quality and quality standards are the product, the workplace and relationships with clients and partners.
Quality of Product
RMA provides its clients with the world’s best brands of vehicles and modified vehicles that are purpose-built and field-ready for the most difficult deploy-and-reach locations.
RMA’s inventory of heavy equipment and power generators presents customers with a selection of global brands famed for their high standards of quality and value- JCB, John Deere, Shantui, Dressta, SDMO and Kohler.
RMA’s quality measures have met the rigorous standards of Bureau Veritas and RMA has ISO 9001:2000 certification. RMA has met the stringent quality guidelines of Ford Motor Company to become the only participant in its Qualified Vehicle Modifier (QVM) program in Asia Pacific. By meeting its stringent quality guidelines, RMA is the first participant in Land Rover’s Approved Vehicle Modifier (AVM) program.
This recognition ensures that each vehicle we modify and deliver has been designed, built and tested to meet the highest levels for reliability, endurance and utility.
RMA has received certification as an original OEM parts and service supplier for many of the world’s leading brands of trucks, heavy equipment and power generators.
Quality to Excel
RMA has built its 90,000 m2 automotive center in Laem Chabang Thailand with unsurpassed capability in engineering, design, assembly and distribution. It is strategically located for fast response to urgent needs in challenging markets. RMA can convert a client’s demanding fleet requirements into highly capable modified vehicle solutions that meet needs and endure over time.
Programmed maintenance is at the core of RMA’s quality program services, maximizing the lifecycles of vehicles, heavy equipment and power generators. An RMA Contract Services package bundles products and services in a complete start-to-finish offering.
RMA’s network is a global network where the quality of people and processes differentiate it from all others. Integrated systems and a Quality Management System (QMS) feature dedicated professionals, logistics protocols, significant financial investment in inventory and a driving philosophy dedicated to added value. RMA standards of quality ensure that Aid & Development, Government, NGO, Commercial and Peace Keeping Mission fleets in emerging economies like Afghanistan, Liberia, Laos and South Africa, are operating at maximum efficiency.
Quality of Partnerships
RMA places a high value on the long term strategic relationships with its global brands. JCB, Dressta, John Deere, Shantui, Ford, Land Rover, Kohler and SDMO stand as examples of that value and shared beliefs in quality.
The same holds true with the value placed on partnerships built with clients like the UN, Governments, NGOs and those in the Mining and Oil & Gas Sectors. RMA enters a client relationship with an eye on a long term association.
This is the level of partnership that drives RMA logistics professionals to work side-by-side with clients to create the most cost-efficient routes and ensure a flawless delivery, to even the remotest location.